Last Updated: 1st June 2026
At MK Professional India, we are committed to ensuring your complete satisfaction. Please read our Refund & Returns policy carefully.
1. ELIGIBILITY FOR RETURNS We accept returns under the following conditions: • The product is damaged, defective, or incorrect upon delivery • The return request is raised within 7 days of delivery • The product is unused, in its original sealed packaging, with all tags and batch details intact • A clear unboxing video / photograph of the damaged or incorrect item is provided as proof
2. NON‑RETURNABLE ITEMS • Products that have been opened, used, or tampered with • Products not in original packaging • Products purchased during a sale or promotional offer (unless defective) • Professional treatments (Hair Botox, Protein Therapy, Biotin Therapy) once opened
3. HOW TO INITIATE A RETURN Step 1: Email info@nucaremarketing.com with your order number, reason for return, and supporting photographs within 7 days of receiving the product. Step 2: Our team will review your request within 2 business days. Step 3: If approved, we will arrange a pickup or provide return shipping instructions.
4. REFUND PROCESS • Approved refunds will be processed within 7–10 business days of receiving the returned product. • Refunds are credited to the original payment method (UPI, bank account, or credit/debit card). • Shipping charges are non‑refundable unless the return is due to our error.
5. EXCHANGE We offer exchanges for damaged or defective products subject to availability. Contact us at info@nucaremarketing.com to initiate an exchange.
6. CONTACT Refund & Returns Helpline: 0484 4017245 (Mon–Sat, 9am–5pm) Email: info@nucaremarketing.com Address: Nu Care Marketing India Pvt Ltd, 50/857 C2 (37/2719), First Floor, Changampuzha Samadhi Road, Edappally, Kochi – 682024, Kerala
