Effective Date: 12th October 2023
This “Shipping and Delivery Policy” is a part of the terms and conditions governing the purchase and use of products from Nu Care Marketing India Pvt Ltd. By placing an order with us, you agree to adhere to the terms outlined in this Policy.
1. Shipping Locations
- We currently offer shipping services within the territory of India. We do not provide international shipping.
2. Order Processing Time
- Orders are typically processed within 3 business days of receipt, excluding weekends and public holidays.
3. Shipping Methods and Carriers
- We use reputable and established shipping carriers to deliver our products. The specific carrier and shipping method may vary depending on the delivery location and order size.
4. Shipping Costs
- Shipping costs are calculated based on the total weight of the order and the shipping destination. The exact shipping cost will be displayed during the checkout process.
5. Estimated Delivery Times
- Estimated delivery times may vary based on the shipping destination, selected shipping method, and factors beyond our control (e.g., weather, customs delays, etc.). Typically, deliveries within India can be expected within 7 -9 business days from the date of shipment.
6. Shipment Tracking
- Customers will receive a tracking number once their order has been shipped. You can use this tracking number to monitor the status of your delivery through the carrier’s website or customer support.
7. Delivery Address
- It is the Customer’s responsibility to provide accurate and complete delivery information. The Company will not be held responsible for undeliverable packages or delays caused by incorrect addresses provided by the Customer.
8. Delivery Attempts and Redelivery
- In the event of a delivery attempt failure, the carrier will usually make multiple attempts to deliver the package. After multiple unsuccessful attempts, the Customer may be required to contact the carrier directly to arrange redelivery or pickup.
9. Lost or Damaged Shipments
- In the rare event that a shipment is lost, damaged, or stolen in transit, the Company will work with the carrier to resolve the issue. Please refer to our “Returns and Refunds” policy for further details.
10. Force Majeure
- The Company shall not be liable for delays or failures in shipping and delivery due to circumstances beyond our control, including but not limited to natural disasters, civil unrest, strikes, or other unforeseeable events.
11. Contact Information
- If you have any questions or concerns regarding our Shipping and Delivery Policy, please contact us at ops@nucaremarketing.com or +91-95677 26869.
By placing an order with Nu Care Marketing India Pvt Ltd, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Shipping and Delivery Policy.
Nu Care Marketing India Pvt Ltd. 1st Floor, No.50/857C2,37/2719, Kalyani Towers, Changampuzha, Samadhi Road Edappally, Ernakulam, Kerala, India- 682024
ops@nucaremarketing.com or +91-95677 26869.
12th October 2023
