Last Updated: 9th October 2023
Thank you for shopping at Nu Care Marketing India Pvt Ltd.. We are dedicated to providing high-quality hair care products and exceptional customer service. Please take a moment to review our return and refund policy.
- Returns Eligibility:
We understand that there may be instances where you need to return a product. To be eligible for a return, the following conditions must be met:
The product must be in its original, unused, and unopened condition.
The product should have been purchased directly from Nu Care Marketing India Pvt Ltd. or our authorized retailers in India.
The return request must be made within 7 days of receiving the product.
Products eligible for return may vary based on individual product listings, and any specific return criteria will be mentioned on the product page.
- Returns Process:
To initiate a return, please follow these steps:
Contact our customer support team at ops@nucaremarketing.com or +91-95677 26869 to request a Return Authorization (RA) number.
Clearly pack the product in its original packaging, ensuring it is securely sealed to prevent damage during transit.
Include the RA number on the outside of the package.
Ship the product to the address provided when obtaining the RA number. Please note that you will be responsible for covering the return shipping costs.
- Refunds:
Upon receiving and inspecting the returned product, we will notify you about the status of your refund. Please note the following:
If the return is approved, a refund will be initiated to your original payment method within 7 days.
Shipping charges are non-refundable.
If you received free shipping when you made your purchase, the cost of shipping will be deducted from the refund amount.
- Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer support team within 7 days of receiving the product. We will provide instructions on how to return the item, and a replacement or refund will be issued as appropriate.
- Exchange Policy:
At this time, we do not offer direct exchanges. If you wish to exchange a product, you must follow the return process mentioned above and then place a new order for the desired item.
- Contact Information:
If you have any questions or concerns regarding our return and refund policy, please contact us at ops@nucaremarketing.com or +91-95677 26869. Our customer support team is here to assist you.
Note: This return and refund policy is subject to change without prior notice. Please check our website for the most up-to-date information regarding returns and refunds.
Thank you for choosing Nu Care Marketing India Pvt Ltd for your hair care product needs. We value your satisfaction and strive to provide a seamless shopping experience.
